Why do Drywall Repair Companies Get Negative Yelp Reviews?

If you’ve been searching for the perfect drywall repair contractor for your home’s needs, we’re betting you’ve seen a couple of cringeworthy reviews. Even the highest-rated drywall repair companies have one or two off days.  It seems that customers tend to turn to review sites like Yelp and Google Plus when they’re upset and seeking assistance; however, if you dig a little deeper, you may see a common theme among a handful of the negatives.

Here at New Ceilings, our service to our customers is just as important as the quality of our work. The following three reasons seem to be the most common complaints consumers have when working with drywall repair companies:

• Lack of communication. The top complaint you’ll see on Yelp is a lack of communication between the contractor and the customer. Beyond high quality materials, communication is the most important part of any drywall repair job. You should work with a contractor who sets clear expectations about budget and timeline and keeps you informed along every step of the way.

• Scheduling issues. Sometimes it can be difficult to set up your schedule so you can meet with your drywall team as necessary, and your drywall repair contractor should understand that. However, if your chosen company has to reschedule appointments multiple times, you might want to search for someone else. Outside of emergencies, there’s no reason for your team to cancel with you.

• Poor customer service. The third most common complaint is overall poor customer service, which covers the first two points. In general, your drywall repair company should treat you with respect and display professionalism from start to finish. You should be able to get a feeling for a company’s work ethic within your first meeting.

A company that has repeat customers and lots of customer referrals is probably a good choice for your project. Look for reviews that discuss your selected company’s promptness, professionalism, and ease of communication. New Ceilings is a great place to start. To learn more or to schedule your free consultation, call us at 407-378-6040.